Return & Refund Policy
This policy applies to food-grade products including oil, ghee, salt, masala, cooking powder, and seeds.
1. Eligibility for Returns
- Returns are accepted only if the product is damaged, defective, expired, or incorrectly delivered.
- Requests must be raised within 48 hours of delivery.
- The product must be unused, unopened, and in its original packaging with labels intact.
2. Non-Returnable Items
- Opened or partially used products.
- Items returned without original packaging.
- Products damaged due to improper handling or storage after delivery.
3. Proof Requirement
- Clear images or videos of the product and packaging must be provided as proof for any claim.
- Without valid proof, return or refund requests may be declined.
4. Refund Process
- Once the return request is verified and approved, a refund will be initiated.
- Refunds will be processed within 5–7 business days after approval.
- The refund will be issued via the original payment method or an agreed alternative.
5. Replacement Option
- In eligible cases, a replacement may be offered instead of a refund, based on availability.
6. Return Shipping
- If the return is approved due to damage, defect, or incorrect delivery, return shipping costs will be covered.
- For all other cases, return shipping (if accepted) may be the responsibility of the customer.
7. Order Cancellation
- Orders can be canceled only before they are dispatched.
- Once shipped, cancellation is not allowed.
8. Contact for Support
- For any return or refund requests, contact: agarwal.saksham2103@gmail.com
9. Important Notes
- Natural variations in color, texture, or aroma in food products are not considered defects.
- Proper storage conditions must be maintained after delivery to ensure product quality.
This policy ensures fairness and maintains hygiene and safety standards for consumable products.